Well if it's any consolation, that little deal that I mentioned back on page 3 that was to save me 7 to 8 hours of driving blew up in my face. They held my two packages of Russians and said they'd throw them in with my second shipment that was being sent directly to us, and that that order would be shipped very shortly.
Last week they promised the kind, honest, 84-yr. old fellow that shared this order with me that even though they were running a little late, they'd ship May 21st or 22nd. Well, after weeks of being told that it'd be "either later this week or sometime next," today I got...
"Well, it'll be either late this week, or sometime next week, but we should definitely be caught up by next week."
This second order was to be shipped the first week of May. Our payment was sent literally months ago now. A few weeks ago when trying to get an update, we had pressed as to what the status was (because the check hadn't been cashed yet.) The answer - "Oh, it's here in this stack of papers on my desk, we'll get that put through right away for you."
Today the lady tried to claim that the payment wasn't sent until May 5th.
Mismanaged customer expectations, checks/payments not cashed/processed until after the originally-promised ship date, no updates, 'sliding' ship dates...