I hope all works on this, but my concern is in the amount of complaints over years. That is not a real good sign in business. When i see one or two complaints i think it could be the customer, when i see the amount from various people then my red flag goes up. This time of year my own hands are dried and near to bleeding from hard labor on a daily basis. Everyone of my clients always get exactly what they need when they need it, even when it means i suffer as a result. If i know in the future that there will be time i need to finish a project, they know it many days or weeks before and if their need exceeds my own, then they get placed up front. As a result, my clients always have good things to say about me and i have no room for new clients.
That is my business model, customer first, access to me for assurances and needs to be presented, an open door so they know what they need will be provided. After that, then it becomes about money. Almost all the breeders i have dealt with over the years have had this or even higher standards for business and i notice there is not one complaint here regarding any of them.