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  1. #1
    Join Date
    Jun 2006
    Location
    Randolph County, Indiana
    Posts
    694

    Post

    I am very impressed with Dadant's customer service and understanding.

    Last July I ordered the plastic extractor. I then heard that the gears were a problem, so I called to change the order too a better extractor. They sent the new extractor, and a bill for the remaining unpaid amount. The handle had been broken durring shipping due to the way the packing was done. Dadant shipped me a new handle very quickly.

    As for the unpaid amount, my wife was pregnant at the time. Not long after recieving the new handle, she started having complications that ended up with her in the hospital for a long time, and our son died shortly after birth in October. We also lost three months of her income durring that time. I did recieve the occassional bill from Dadant to remind me that the balance was unpaid, but they did not harrass me. After my son's funeral I finally got the time to call Dadant and inform them of the situation, and they were very patient and understanding. When I was finally able to pay the bill in December, Dadant dropped all the late fees.

    Because of this, there is just no way that I can praise their customer service enough. I think that sometimes we can forget that the relationship between buyer and seller is a two way street, and we forget as buyers can be blind to the fact that we have to be fair to the seller as well. I this case I made the effort to contact Dadant and let them know that I had not forgotten them. In return Dadant went beyond a mear business relationship and showed human compassion.

    My plans are to eventually manage more than 1000 hives. I still buy some things from BetterBee, but Dadant will probably get the majority of my business.

    Gary

  2. #2
    Join Date
    Aug 2002
    Location
    Nehawka, Nebraska USA
    Posts
    43,419

    Post

    I'm so sorry to hear about your son.
    Michael Bush bushfarms.com/bees.htm "Everything works if you let it." ThePracticalBeekeeper.com 40y 200h 37yTF

  3. #3
    Join Date
    Sep 2004
    Location
    Devils Lake, North Dakota
    Posts
    9,183

    Post

    Condolences Gary...........

  4. #4
    Join Date
    Jun 2006
    Location
    Randolph County, Indiana
    Posts
    694

    Post

    Thanks guys. This isn't something that I would have posted on a messageboard. The only reason I posted it here was to let others know how good Dadant was to me when I needed it.

  5. #5
    Join Date
    Jun 2003
    Location
    Lakeland FL
    Posts
    848

    Post

    dadant is good, i have wax that i owe them from last year yet they told me when ever i get some in. they said that next harvest is fine. a good company one of the best extractors.

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