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  1. #1
    Join Date
    Jul 2013
    Location
    London, Kentucky
    Posts
    216

    Default Mann Lake Back Order Process

    For those that run business websites selling goods, please, have your programmer put (out of stock) or (backorder) if you don't have it in stock BEFORE your customer goes through with the order and payment process.

    Mann Lake is a great company and has great products, but I do have a bad taste from ordering several times from them and only to get half the order in with a "BO" on the invoice. No other explanation, just "BO". A month later, I've called them and they said it was on back order... Oh, that's where the BO comes from!

    If your ordering equipment for someone this gets quite embarrassing for a month to go by waiting for them to build/ship.

    If anyone out there wants to buy the Golden Gate Bridge, I'm taking orders, but its all on back order until I get it built.

    My last order from Mann Lake, I called them to make sure it was in stock and I got it within a few days. Lesson learned.

  2. #2
    Join Date
    Jan 2011
    Location
    Great Falls Montana
    Posts
    5,324

    Default Re: Mann Lake Back Order Process

    The very reason I like to order from a people and I change my order to not request items on back order unless they assure me that the order will be filled rapidly. The other reason I order from a people is because people need jobs while computer programs never go hungry.

  3. #3
    Join Date
    Feb 2015
    Location
    Idaho Falls, ID
    Posts
    197

    Default Re: Mann Lake Back Order Process

    Quote Originally Posted by Vance G View Post
    people need jobs while computer programs never go hungry.
    Someone has to write and maintain the code, that's what I do for a living. Plus all the infrastructure (hardware) maintenance. Those folks need jobs too.
    -- Joe
    "Make your own decision and embrace the consequences." -- jwcarlson

  4. #4
    Join Date
    Jan 2015
    Location
    Garfield, Ga. USA
    Posts
    39

    Default Re: Mann Lake Back Order Process

    Fully agree!!!

    Since getting into this last year I have ordered a lot from both Kelley and Mann Lake. They are both great companies with the exception of back orders. Often you don't know that you are ordering a back ordered item and then when it just doesn't show up with everything else, it is often near impossible to find out expected arrival date.

  5. #5
    Join Date
    May 2012
    Location
    Knox, Pa. USA
    Posts
    2,381

    Default Re: Mann Lake Back Order Process

    I never order from Mann lake. As if the back orders thing was not bad enough. They double charged me for a big order, and would not fix it. I spend hours on the phone with them, and ended up having to cancel my credit card, and have a new one issued. Which lost me my Sky Miles program because the bank no longer offered it.

  6. #6
    Join Date
    Mar 2015
    Location
    Midland, Michigan USA
    Posts
    32

    Default Re: Mann Lake Back Order Process

    So by calling in the order as opposed to online, would that solve the problem? Do the operators have the current info? Just thought I would put this out there. I guess one could call them and ask them.

  7. #7
    Join Date
    Jul 2013
    Location
    London, Kentucky
    Posts
    216

    Default Re: Mann Lake Back Order Process

    Quote Originally Posted by Rebel Rider View Post
    So by calling in the order as opposed to online, would that solve the problem? Do the operators have the current info? Just thought I would put this out there. I guess one could call them and ask them.
    That was my question... and so I tried it... I was not going to order from them again but gave them one more chance so I called them and they said they did have it in stock.... they did NOT however say or guarantee it would be shipped out as soon as I paid (my fault for not asking), but order came that week. I did express my disappointment over the phone with the back order process and told them why I was physically calling them for this order.

    In regards to online orders, I agree on both sides that people need jobs and programmers/infrastructure needs jobs, but I would figure it would be better that I did not physically call a person so it could free them up making a better product. I would expect the online order process to be the same as if I ordered with talking with someone (sorry, but we have those on back order).... however I don't get an attitude (like they hate their job) with online orders.

  8. #8
    Join Date
    Mar 2015
    Location
    Midland, Michigan USA
    Posts
    32

    Default Re: Mann Lake Back Order Process

    I also just called in and asked the operator/sales. When you speak to the sales/operator they have there inventory in front of them. They let you know then and there. As for me, I prefer to talk to reps.Just another reason.

  9. #9
    Join Date
    May 2014
    Location
    Charlotte, NC
    Posts
    1,260

    Default Re: Mann Lake Back Order Process

    Quote Originally Posted by Tenbears View Post
    I never order from Mann lake. As if the back orders thing was not bad enough. They double charged me for a big order, and would not fix it. I spend hours on the phone with them, and ended up having to cancel my credit card, and have a new one issued. Which lost me my Sky Miles program because the bank no longer offered it.
    I have been using mannlake 1st before the other companies for everything I need. They very seldom make a mistake. I make a lot of them. So far they have corrected all of the mistakes I make and the 1 that they made with no problems

  10. #10
    Join Date
    Mar 2012
    Location
    Ankeny, Iowa, USA
    Posts
    600

    Default Re: Mann Lake Back Order Process

    I have never had an item on backorder from Mann Lake, so I guess I am lucky. I try to use them for everything I need, because I get the items in two days and the free shipping over $100 order is a nice bonus. They will continue to get all my business if they keep up this great service.

  11. #11
    Join Date
    Jan 2011
    Location
    Clackamas Oregon
    Posts
    927

    Default Re: Mann Lake Back Order Process

    had wax foundation BO from them. I usually order when things are on sale or when I need it. This was not a good situation and I ended up running down the street and buying some to get me through. I did not learn from it like many here have. I will need to start calling.
    “Why do we fall, sir? So that we might learn to pick ourselves up” Alfred Pennyworth Batman Begins (2005)

  12. #12
    Join Date
    Sep 2014
    Location
    Rutherfordton, North Carolina, USA
    Posts
    176

    Default Re: Mann Lake Back Order Process

    A couple of things that I have ordered have been (unbeknownst to me) back-ordered. Like you said, the other stuff shows up without the item and a packing slip that says "BO". It takes a while, but I eventually get my item. Other than that, to mann lake.
    Keep you hive tool sharp, your smoker lit, and your veil tight ... It's Bee Time!

  13. #13
    Join Date
    May 2012
    Location
    Knox, Pa. USA
    Posts
    2,381

    Default Re: Mann Lake Back Order Process

    Quote Originally Posted by dsegrest View Post
    They very seldom make a mistake.
    I do not know how much you order from them, But I can tell you this. The odds of a mistake being made increase with the frequency of orders and amount of merchandise. I have a shop that sells sporting, leisure and outdoor activity related merchandise. One of which is beekeeping supplies. I use to order monthly and hundreds of items at a time. I did So for a number of years, for special orders for customers, and to stock the shop. I have found they are willing to correct the small things that cost them little in terms of Dollars, but the big ones they draw the line. They are an employee owned company so the customer service personal act like it is coming out of their pocket, because it is! I spent months trying to correct the matter. Only when time was expiring to be able to handle it through my credit card company did I take it out of Mann lakes hands. I on numerous occasions sent them copies of the dual credit card billings, and they still gave me the run around. Once they get a big bunch of your money for nothing they take a bird in the hand attitude.

  14. #14
    Join Date
    Apr 2015
    Location
    Wakefield, Rhode Island
    Posts
    14

    Default Re: Mann Lake Back Order Process

    Quote Originally Posted by angel View Post
    If anyone out there wants to buy the Golden Gate Bridge, I'm taking orders, but its all on back order until I get it built.

    Lesson learned.
    Oh rats, I just placed an order was surprised that I have not yet gotten tracking. I think I'll call - this is good (bad news) info to have.

  15. #15
    Join Date
    Apr 2015
    Location
    Wakefield, Rhode Island
    Posts
    14

    Default Re: Mann Lake Back Order Process

    To follow up, I did call Mann Lake and they kindly gave me all the information. There were backordered parts but they took care of everything. They even helped me solve an issue as I had ordered 1 wrong thing.
    I was very happy with the result and the free shipping by Fedex was fast. Mann Lake did not charge for shipping on the back order.
    I will definately do business with them again, call me delighted.

  16. #16
    Join Date
    Jun 2014
    Location
    Troy, MO, USA
    Posts
    24

    Default Re: Mann Lake Back Order Process

    I have never had a problem with Mann Lake, but kelly is another story. Did not like the quality nor the service from Kelly.

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