This year we have been shipping a lot more honey to other places in the US. We bottle in plastic for shippments and also send in the smallest box possible. We usually shp via UPS because of the customer service. They provide great service, tracking, insurance and free packaging of your product to be shipped. I hate dealing with the USPS for obvious reasons.
Well... a customer ordered one pound of honey and we shipped it out. He just recevied the honey and just sent me this email:
"The good news is that I have received your honey.
The other, bad, news comes from my astonishment at your shipping price.
You are charging for shipping/handling nearly 200% of the price of the
product. This unreasonable charge was never mentioned on our emails.
I say unreasonable because just this week I received a shipment from
Sierra Outposts, via UPS, nearly 3 times larger than yours, in a
specialty container, and the shipping/handling charge was $6.
I am certainly prepared to pay you a reasonable amount for the honey and
shipping/handling. However, I would never have paid $9 shipping for $5
worth of honey. When asked about price, please mention your
Currently, we do not offer the option of going USPS or UPS but we could I suppose.
Any adise to get cheaper shipping????