Mann Lake

I recently placed an order for 1000 unassembled boxes from Mann Lake, with the special request that no handholds be milled on the short ends of the boxes (we groove the insides for partitions to make them 3-way mating nucs). An 8-hour drive was made up to their factory to pick up all the equipment, and upon returning home, realized that the short ends all had the handholds milled into them.
I got in touch with Chuck at Mann Lake and he immediately made arrangements to correct this. Long story short. Within a week, the factory had made new box ends w/o handholds and they were delivered for free.
Excellent customer service like this always impresses me and leaves a lasting impression.

Do you think it might have had something to do with the fact you spent around $8-9 thousand for the boxes?
My experience with them as a small time buyer is somewhat excedingly different. Not impressed and won't be using them again. They don't care about the little guys apparently.

They are the main supplier I use and I am small time. I wait untill I get $100 and get free shipping. Never had a problem with them, nothing but great products and service.

I have to disagree with the statement that they don't care about the little guys. I order from them and have never had an issue with their customer service. I placed an order and it was taking a little longer than usual to arrive so I emailed them and lo and behold two days later I recieved the package with an explaination and apology. Again I have never had a problem and I am a small (little guy) beekeeper at this time.

Mann Lake is my sole supplier unless they don't have something. I've always been treated very well and missing stuff replaced promptly. I've been ordering from them for nine years.

I quit ordering from Dadant because they couldn't seem to figure out how to ship to the right address.

Mann Lake has given me great service. From replacing damaged items quickly to verifying my newbee orders when they did not seem to be according to standard.

I may have spent $800 total with them so cannot be considered anything more than a little guy.

I've just placed one order with them so far, the vented hood and jacket and love it! Free shipping over $100., it was shipped immediately, notified by email (normal stuff), no issues. Maybe give them another chance?

I order a $100.00 + here and there from them and they are the best.
Any problem or small glitch is solved quickly and beyond my expectation.

Can you share photos of the bottom board and lid system you use with these boxes?

I have never had a problem with Mann Lk.
Quality products priced fair and shipped on time.

I have made 4 orders this year $250 to $290 great service. I had a phone call from ML last summer, I had ordered frames just over $100 for free shipping. The frames went on sale, now my order is under $100 they called me saying shipping would be $ or if I would let them add 5 frames my shipping would be free, my order ended up with more frames for less money. Guess who gets 99% of my business. I use Brushy mt for copper top covers. Tony

I had the same thing happen as Mudlake. Order came to just under $100 for the free shipping due to the price break. They called to let me knmow that if I ordered $5 more the shipping would be free. They have my business.

I have to say Mann Lake is great. A while ago I ordered a few queen excluders and other stuff. A few weeks ago a got a letter from them
stating that the plastic maybe not to their standard and therefore I got a store credit for my next purchase.
For me these excluder are totally fine. Maybe some other people had problems.
I think it is great that they give me kind of a refund without that I had to ask.
This is good service.

Cheers
Stefan

Placed an order with Mann Lake about a week ago. Items arrived today. No complaints. I've order from Dadant over the years with no issues as well. The fact that Mann Lake drops the shipping charge with an order over $100 is a big plus to me. I'll be ordering more from them in the future as they have products that I can't get anywhere else.

This is my first year of beekeeping and my exclusive supplier has been Mann Lake. I have not had any problems with any of the products and they have been quick to answer any questions I have had......and being new to this, I have had alot!

I like Mann Lake and have never had a problem and I am very small and don't order every year...

I ordered a little over $200 worth of merchandise and will be needing it very soon. I orderd two days ago. Anybody know how long they usually take?

I ordered The 12th got it today 28. Tony

I had a problem with the veil on an economy bee suit. Either I did not get the enclosed notice not to machine wash it or I didn't see it. I offered to pay for the new veil and they declined my offer and I recieved it today! Great service and it is always fast if item is in stock. DO NOT WASH THE VEIL, it doesn't need it anyway and if you do, wash it by hand gently.

I have also had nothing short of great service from mann lake. Since this is my first year buying bee equipment, I tried a total of three suppliers including mann lake. Mann lake is hands down the best service i got from any of them. Every one of my orders has been in the 100-250 dollar range, so i am definitely small fish.

I was recently trying to buy about 50 new hive bodies. Mann lake let me mix sizes to come up with the 50+ pricing and free shipping. The hive bodies were much better than they described for budgets and the other beek that was getting some decided that in the spring, instead of ordering commercial from another supplier, we will be doing our business with ML.