They can choose to ignore the BBB the same way they do many of their customers but on a scale of A+ to F Russell Apiaries is now rated F by the BBB and there may be some potential customers who see this rating. After waiting for bees that I paid for more than a year ago I've given up. I asked more than once for substitutes of a different strain if the ones I wanted were unavailable, but was ignored. I finally have asked, more than once, for a refund. There has been no response. I'll be adding my complaint to the one VolunteerK9 submitted to the BBB and suggest that other unhappy customers do the same.
Russell reminds me of the guy who sold soup on the Jerry Seinfeld show. He has sent bees to people he likes, including free samples of the strain that I paid for, while ignoring lots of other paying customers.
A complaint to the BBB? Really?
When was the last time you consulted the BBB before making a purchase? Personally, I've never looked at the BBB for anything. Though, having worked retail once upon a day, I am well aware how completely useless the BBB is.
And, GDubs, you can go file that complaint. Please don't hold your breath over the cops doing anything about it though. Unless it's traffic enforcement revenue aka "Road-side tax collection", the local law enforcement boys are not interested. Period. Still, go ahead and try it and report back what progress you get.
So, far, it seems that the best results are gotten by contacting the Russell Apiaries "ombudsman", RobHughes. You'll have to send him a message at the Russell Apiaries site. Link> http://russellapiaries.webs.com/apps/forums/ <link. Send a message to RobHughes and he will look-up your order and see what happened. (or rather what didn't happen) Some orders flow through on silicone greases skids, others go sideways. And Rob is the guy fixing the sideways stuff.
The worst of the queens I got from Russell Apiaries took a week to resume laying. Then she scared me by laying in only the 2 inches of drone cells on the day she resumed and I checked. When I checked back 2 days later, she had 2 and a half deep frames filled with worker eggs. And she was laying as I watched. So far, so good.
I have also filed a complaint with the Federal Trade Commission Consumer Protection-once again Im not anticipating a miracle to happen but I do not take getting ripped off quietly nor peacefully, neither should the rest of you.
What is the difference between RA and a lawyer? Tony
Well, I think that there is strength in numbers. Plainly stated,all people who have been charged for something that they did not get should pursue the same outcome" refund with interest". I am personally going to Mississippi to file a claim in small claims court. I would urge everyone to do the same. I do not know Mississippi state law but if those who can't physically travel there , well maybe there would be a lawyer that would take it up on a percentage basic. I don't know. I am going there to get a refund or file a case in court. State law trumps interstate comerse if you travel to Mississippi or hire a lawyer there. I urge you; do not let these people beat you out of your money because you purchased over the Internet with a debit card. Russell apiaries has your money and is counting on the fact that you will do nothing to recover it. Be smart and formulate a plan to get a refund. I will know more after return from Mississippi.
I have contacted Rob Hughes and a sub-producer close to me for proper information on my paid for order - I have gotten nothing in return.
Up to date, I have not received the products I paid for or information about my order -it is six months now. All I have gotten is harsh treatment from the company employees and followers.
Well spread the word; let's all go to Mississippi on the same day and all file suits in small claims court. Or possible hire a lawyer and split the cost on a percentage basic. We must do something
I am 1100 miles away from Mississippi; going there is just cost prohibitive. Hiring a lawyer would be more trouble than worth. I will keep on posting everywhere I can, and make people aware of the bad experience with RA until I get the proper response.
What a waste!
What a way to destroy a good reputation!
I am going there. I am not a lawyer but can speak to some while there. I do not know how a lawyer would handle the expense but seems as if a lot of people need legal help.
You can file a complaint with the Office of the Attorney General of Mississippi.
Under the Mississippi Consumer Protection Act, the Attorney General is allowed
to sue only to prevent unfair and deceptive business practices occurring statewide or
affecting large numbers of people. We encourage consumers to send us information about
suspected illegal business practices. Often, the more reports we receive, the clearer the
practice is revealed. Numerous complaints may reveal a pattern of misconduct, allowing
us to take action.
What a waste...
Do you expect the courts to trust your word without attempting to verify the facts? If you file a complaint in small claims, Russell Apiaries will be notified of your filing and of the assigned court date. If at the hearing, the judge rules in RA's favor strictly according to the RA terms and conditions you might screw yourself out of that refund.Quote:
Originally Posted by Rob Hughes at Russell Apiaries Forum
It sounds like RA is planning to issue a refund to you. In my opinion, Russell Apiaries would be justified if they chose to hold your refund until after they sold the products you ordered produced for you. Especially, since you chose to not pick those nucs up.
In light of where these threads devolve to, I am enacting new posting rules in CR. Members are free to share their experiences with vendors. Members may not comment on other member's posts. This is now a "no discussion" forum. Vendors may reply to any post that involves them.
Sounds like step in the right direction to me.
Great idea Barry. Many of us have feared posting due to all the bashing from others.
Actually, I'm one of many who consult w/BBB to see if a company is registered and if there are currently or ever have been any complaints. That's how I conduct my business affairs. I work too hard for my $$ to simply hand it out and I have reasonable expectations for businesses. I appreciate the time others take to rate businesses either way (Pos or Neg) b/c it could save me a lot of headache.
Months of waiting and I got nothing for my money.
No emails, no queens, no information; no hope for better customer service.
I am still waiting too and it will freeze one of these nights and the fall flow is over. What would I do with my uber queens now?