I have been nothing but impressed with the new ownership at betterbee. I am a regular customer in person and via the web. When I need something yesterday I can just call and verify inventory and pick it up. They are only a 2 hours drive from me. When I have sometime before I need things I give them a call and its shipped FedEx and I usually get it in 2-3 days.
I love Mann Lake but sometimes it takes them 10 days befoire I recieve my order. Also, Mann Lakes HUGE price increase on wax foundation really bothers me. Its seems like they keep going higher and high. I can get 25lb bulk foundation shipped to me cheaper than Mann Lakes cost with free shipping.
I make most of my equipment but I buy frames and foundation and the odd "new' item or two.
I am finding myself ordering from Betterbee more and more. They are friendly and polite. They have patients to answer all the newbies questions and deal with a sideliner like me who just want products at a good price and someone to say thank you!
The new & improved Betterbee has been amazing. I ordered a Maxant extractor Sunday nite after having used my hand-crank plastic one all afternoon, so it was late Sunday nite. It is on my doorstep in less than 48 hours! All my recent orders have been filled correctly, packed well, and delivered in a timely manner. I met the new owners last fall and figured they seem like my kind of people...and they were. GREAT JOB, guys.
Had my first "issue" with the new betterbee. I ordered sever 100 packs of frames both mediums and deeps. Upon unpacking, I quickly realized I received only 1/2 of the end bars. I called them and the customer service people were very friendly and asked a few questions to understand what I received. The apologized for the error and shipped out the missing merchandise ASAP.
Exactly how it should be when errors occur!