Norton Russian Queens - hello anyone home?
anyone else having problems getting any response at all from Chuck Norton?
I and many others ordered queens from him this spring and he was unable to complete the order. I had to chase him down to get any info at all. The order was 2 months late and he never offered any communication to keep me informed. Many many calls and emails were never answered at all.
I finally canceled a month ago and have still not received my deposit. I think Chuck is a great guy and heck of a queen breeder and I'm not suggesting he has any bad intentions.
Bottom line: his customer services sucks and is pretty much non-exsistant. How long does it take to keep up on your email on a daily basis?
My suspicion is he got in over his head this season on queen breeding and did not have the resources to fill his orders and take care of the office side of the biz.
Chuck Norton not shipping queens
Bud, did you ever get your queens? I have never received my queen. I should have received her in June. If I every get her now I am afraid she may not be well mated this time of year. Oh well, from things I have read a lot of people have been having problems with him.
Originally Posted by Bud Dingler
Im also having Norton problems
I prepaid for two queens in Feb for $59.45 with paypal and Norton acknowledged my order with an estimated delivery date in May. Not hearing anything from him I sent him an email and he told me on June 5 that he would reschedule next week. At the end of June I canceled my order and asked for a refund. On July 15 after another email from me he said he would send out a refund the following week. I have emailed him a number of times since then and have received no response. I tried calling last week and both of his numbers have full answering machines. Would never order from him again.